Hull FC can provide the following information for supporters regarding the closure of a number of club facilities in response to the ongoing public health situation relating to COVID-19.
A full list of changes to the club’s offices, retail stores, ticket office and general enquiry phone lines are outlined below following this evening’s new guidelines set out by the Prime Minister.
In light of this update, Hull FC’s Chief Executive, James Clark, said: “The health and wellbeing of our staff, players, coaches and supporters is of paramount importance to us and this is why these further steps are necessary to ensure we play our part in preventing the spread of the coronavirus.
“We appreciate this unprecedented situation is having a significant effect on everyone and we are very grateful for the support and patience of everyone around the club, particularly our fans and partners, at what is becoming an increasingly difficult and uncertain time.
“This is one of the most challenging periods our sport has faced and despite our ongoing efforts to safeguard the future of the club, the health of our employees and all those people associated with our club must come first.”
He added, “We are also proud of the fact we can play a very small part in the city’s response to this challenge with a committed number of staff volunteers providing engaging activities in nine local schools for young families of key workers whilst they are leading the fight on the front line, as well as children from vulnerable backgrounds who have inadequate access to alternative care and support.
“Everyone at Hull FC would like to place on record their thanks and respect to all the medical and support staff, officials and all those in other key occupations who are working around the clock at the moment in extremely testing circumstances.”
Changes to club facilities are as follows:
Head Office & Enquiries
The club’s main office at the KCOM Stadium has now been temporarily closed until further notice. A limited number of staff will be continuing to work from home.
This means that all telephone lines will be unmanned until further notice. Any urgent enquires should be directed by email to firstname.lastname@example.org and a member of our team will get back to you as soon as we can.
Club Retail Stores
The KCOM Stadium retail store is now closed until further notice.
Supporters who have orders to collect via our ‘Click & Collect’ service will need to claim these prior to this time, otherwise these will be retained until the shop re-opens.
The city centre retail store on Savile Street is already closed until further notice.
Supporters will still be able to buy online 24/7 at hullfcshop.com and fans who wish to help support the club are encouraged to do this during what is an increasingly challenging time.
Plus, supporters will also be able to take advantage of FREE UK delivery for all online orders.
KCOM Stadium Ticket Zone
The ticket office remains closed until further notice whilst fixtures are suspended. The telephone enquiry service is also suspended.
Bonus Youth & Community Centre, Pickering Road
Our youth centre remains closed to the general public and our education courses have been suspended until further notice. However, the facility is still in use, offering valuable community support to young families of key workers and those from a vulnerable background.
Jacuzzi® Elite Performance Centre & Bishop Burton Academy
Our first-team and academy training centres are both closed. Our players and coaches are on leave and undertaking their own personal training programmes from home.
These further closures have been actioned in line with the latest guidelines set out by the Government, alongside the NHS and Public Health England, to protect both staff and players at the club, as well as the wider public to prevent the further spread of the COVID-19 disease.
For the latest information on COVID-19 from Public Health England and the NHS - click here