The following list of FAQs may be useful for supporters ahead of our upcoming Challenge Cup Semi-Final.
Hull FC face Warrington Wolves at the University of Bolton Stadium on Saturday 27th July, with a place in the Coral Challenge Cup Final at Wembley up for grabs.
For full information on how to buy tickets and official coach travel – click here
Why are we going on sale on a Saturday?
This is to give the vast majority of our members the chance to utilise our members priority period, with many members at work on week days.
Do I have to queue?
It is unlikely that you will need to queue for tickets. However, many supporters wish to be the first to get their seats and others enjoy the atmosphere of queuing on the first day of sales. However, the reality of previous years is there are still many tickets remaining after the initial queue has gone.
Are there enough tickets to go round?
The club have worked closely with the RFL to secure a large allocation of tickets. This allocation is based on the club’s ticket sales for the recent semi-finals in 2016 & 2017 to enable as many supporters to attend the game as possible. Hull FC supporters will be situated in the south-east corner of the stadium. The club will have the largest allocation of tickets at the event.
Do my tickets get me into all three games?
Your match tickets will give you access to all three matches on the day
Are seats reserved or unreserved?
All areas of the stadium for this event are reserved seating. Supporters will be given the best available seats within their chosen stand and block, subject to availability.
Do infants need a ticket?
Under 2s can attend the game for free, but still need a ticket to enter the stadium. This can be collected with other tickets purchased.
Can I qualify for a concession ticket?
Concession tickets are available for full-time students, serving military personnel and supporters aged 65 and over.
Can I qualify for a junior ticket?
Junior tickets are available for supporters aged 3-16
Are there any additional ticket charges?
There are no hidden ticket charges. All these costs have been absorbed by the club. The only potential cost for supporters is a £1.50 postage charge for telephone bookings. This charge will enable supporters to receive their tickets by recorded delivery.
What do I do if I can’t get through on the ticket hotline?
The reality is that our phone booking line could experience busy periods from time to time. You will be advised on the call if you are in an automated queue. Our staff will endeavor to get to your call as quickly as possible, but you may be advised to call back at a quieter time.
Are tickets available online?
Unfortunately, due to sharing a stadium we do not have access to our own ticketing service which limits our online capability. The club have explored a number of third party solutions to enable online sales, but none of these could cater for our members priority purchase opportunity which we feel is a very important benefit of being a member.
Can I pay cash or card?
Cash and card payments will be available for all over the counter sales. Please bare in mind card payments may cause a slight delay compared to cash transactions, so we would encourage as many supporters to bring the correct amount of cash if possible.
Why don’t we reward fans who attend earlier rounds?
This is something we are continuing to explore as we do see the merit in rewarding members and supporters who have backed the club during the earlier rounds of the cup competition. This in turn may help improve attendances in earlier rounds of the cup in future seasons. At this point in time, we do not have a fool proof system that will enable us to do this but it is something we will continue to investigate.
How do I purchase tickets if I am disabled?
Supporters who require accessible wheelchair spaces will be able to purchase tickets from the KCOM Stadium retail store. Ambulant disabled tickets will be available as per the member and general sale information above, including a free carer ticket. Relevant membership details or entitlements would need to be presented at the point of purchase.
Why do members get priority?
All of our supporters are important to us. However, our members back the club financially every year by committing to a season membership and this level of support deserves to have some perks.
How many tickets can I buy as a member?
Members can buy up to two tickets with a 2019 membership card.
Can I buy adult tickets with a junior membership card?
Members will be able to purchase tickets that are like-for-like for their membership type. Therefore, if a supporter presents a junior membership card they must purchase at least one like-for-like junior ticket for the semi-final. If they purchase an additional guest ticket, this can be adult, concession or junior.
Can I buy for other members if I have their card or membership number with me?
Yes, this will be allowed if you present the relevant 2019 membership card.
I am a General Member. Am I entitled to priority purchase?
Yes. General Members are entitled to purchase tickets during the Members priority period, and should bring their Membership card with them when buying in person, or have their details to hand when purchasing over the phone.
What is planned for the match day experience?
The RFL are yet to announce any additional match day information, but keep your eyes peeled on their official website and social media accounts for updates
Is there anything to do nearby the ground?
The stadium is situated a stones throw away from Middlebrook retail park, one of the largest retail and leisure areas in the UK. They host a number of high street retailers and restaurant chains which you may wish to incorporate into your visit, including Nandos, McDonalds, KFC, Burger King, Pizza Hut and Subway. You can find out more here - http://www.middlebrook.co.uk. There are a number of pubs and bars closeby to the park for supporters who wish to enjoy a pre-match pint.
How many supporters does the stadium hold?
The total capacity of the University of Bolton Stadium is 28,723. The venue has been used on numerous occasions for rugby league fixtures in the past, including international matches.
Can we take prams into the stadium?
No. Unfortunately there are no holding areas at the University of Bolton Stadium for prams or large bags.
Is there parking available?
The RFL are expected to confirm parking arrangements in the near future. This is expected to be available on a first come, first served basis and a charge will apply. Some on street parking is available within walking distance of the ground. The easiest way to visit the ground is via official coach travel or by car.
Is there disabled parking available?
There are limited disabled parking spaces available at the University of Bolton Stadium that will be allocated on a first come first served basis on match day. Disabled supporters should show their blue badge on arrival to access parking spaces, which will be charged at £10.
Will the club be running coaches and how do I book?
Supporters can travel to the game with the club’s official coach partner, Acklams Coaches. Coach travel is priced at £18 per person. You can book you place on our official coaches at the KCOM Stadium retail store or by calling the store on 01482 358 456. Supporters purchasing their tickets from the Pitchside Bar or ticket hotline will also be able to book whilst arranging their tickets.
What time will coaches set off?
Coaches will depart at 10am on Saturday 27th July from the South Stand car park at the KCOM Stadium and will arrive at the University of Bolton Stadium approximately 90 minutes before the first Coral Challenge Cup semi-final. Coaches will leave Bolton shortly after the full-time hooter of the second semi-final.